The IT Role Model

What role should IT play within your organization? What key demands and expectations do you have? Optimum support for a business can only be provided when the role of IT is exactly defined – and IT must adapt flexibly to its role.

The quadrants of the role model describe four very different demand profiles and depict the corresponding consequences.

The Butler

The organization imposes technical requirements without any strategic background. IT takes on the role of provider.

The Windmill

has the reduction of costs as its sole task.

The Team Player

The focus is on the added value that IT can bring to the company. All processes and IT resources are directed at achieving this goal. Cost is a secondary consideration.

The Entrepreneur

A new business model can only be created with the support of IT.
IT helps to generate new business. IT is a requirement and a vital part of company strategy.

The IT role-model offers assistance in organizational positioning while demonstrating the importance of such rigorous positioning for a successful IT implementation.